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The delivery frequencies are every 1 month, 2 months, or 3 months. You can change your delivery frequency any time before shipping. To update your delivery frequency, go to "My Subscriptions" in your account.
First, log in to your account. On your account page you will see a menu with order history, a list of addresses, and your active and inactive subscriptions.
My Subscriptions – here you can request a new shipment right away, change your next shipment date, skip your next shipment, pause subscriptions, cancel subscriptions, update order frequency, and change flavors (if applicable).
Upcoming Shipments – allows you to see your future order dates, as well as skip your next order or edit the date entirely.
Send Shipment ASAP – this will trigger a new order for you to be sent out immediately, you will receive an order confirmation number via email within 24 hours.
Change Shipment Date – this will allow you to move your next shipment to any date in the future and will resume your normal frequency according to your subscription frequency preferences.
Skip Shipment – this will allow you to skip your next scheduled shipment and will resume your normal frequency according to your subscription frequency preferences.
Pause Subscription – this will allow you to pause your subscription for a specific item in a shipment, set a future resume date for that item, and resume your normal frequency according to your subscription frequency preferences.
Cancel Subscription – this will cancel all future auto-delivery shipments for that item and will move the subscription to the “inactive subscriptions” section, you will receive an email confirming the cancellation of your auto-delivery subscription. (note: cancelling an auto-delivery subscription does not cancel any orders processed via that subscription prior to the cancellation date of the subscription).
Remove Item From This Shipment – this will remove the selected item from your upcoming shipment and will detail your next shipment date for that item. Other items on the upcoming shipment will still be sent.
Change Flavor, Quantity Frequency – simply use the corresponding drop-down menus to make a flavor change, quantity change or frequency change for a specific item
Billing Information – allows you to update the card on file and billing address.
If you want to update your payment method for all subscriptions you receive, you can do so from "My Subscriptions" on your account. You will enter the new card billing information and card details under “change billing.”
You can cancel a single subscription or all of them. Please note you will be able to re-activate your subscription in the future if you choose to do so. Cancelling a subscription will stop all future shipments of that product but does not cancel an order that has already shipped under that subscription. No further charges to your form of payment will be made.
Here's How to Cancel:
To resume a product subscription, log in or navigate to your account page, go to My Subscriptions, and select the subscription you wish to reactivate. If you do not see a subscription under “inactive subscriptions” double-check you did not pause your subscription rather than cancel it.
If a product is out of stock (OOS) at the time of your shipment date, it will be left out of the order. If the OOS item(s) comes back in stock within the following 30 day period it will ship out immediately. You will receive an email on day 1, 15, and 30 with updates on your out of stock item.
The subscription associated with an order skipped due to OOS will not be subject to cancelation - only the individual order containing the OOS item(s). According to the chosen frequency, the next order for an item canceled in the OOS flow will be placed on its next order cycle.
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